Frequently Asked Questions (FAQ)

Can I send correspondence to a patient?

Saint Francis can receive and deliver letters and emails to patients. Correspondence to patients is delivered daily by our volunteers. Emails to patients can be submitted online. Correspondence which arrives after a patient has been discharged will be forwarded to the patient’s home.

Are there ATMs at the Medical Center?

An ATM can be found just outside the Tuscan Sun Restaurant (Entrance 4, lower level)

What food & drink options are available at the Medical Center?

  • Tuscan Sun Restaurant – Offers a wide selection of meals and snacks to visitors. Located on the lower level of the Registration Center – Entrance 4.
  • Fresh Healthy Café – Offering healthy fast-casual food with ample seating, as well as carry-out, delivery, online ordering and catering options. Specializing in pure smoothies, fresh squeezed juices, and nutritious meals such as protein bowls, wraps, salads, paninis and soups. Also offering gluten free, vegan, plant-based protein and dairy-free options. Fresh Healthy Café is located at Entrance 8, and is open Monday-Friday 7 am – 7 pm.
  • The Ground-A-Bout at The Friends Café – Offers a full-service espresso bar and savory and sweet treats, including a full breakfast and lunch menu. Located at Entrance 1, open Monday – Friday 7 am-5 pm, Saturday 7 am-2 pm. Follow them on Facebook for specials.
  • Vending Machines – Vending machines are available 24 hours a day in various locations throughout the Medical Center.

What hours are patients allowed to receive visitors?

We recognize the importance of support from family and friends during your stay. Please see our Visitor Guidelines page for general visiting hours, as well as visiting hours for specific care areas.

Does the Medical Center have a Gift Shop?

Yes! Inspire Boutique is located in the Tower lobby (Entrance 1), and offers a wide variety of merchandise, gifts, fresh custom or pre-made floral arrangements, and much more.

Does Saint Francis offer notary service?

Notary service is available to patients free of charge. To arrange for this service, ask a member of your patient care team. Please note that proof of identification will be required.

How do I get to Saint Francis Medical Center?

Saint Francis Medical Center is located at 211 Saint Francis Drive in Cape Girardeau, MO.

From Missouri
Take Interstate 55 to exit 96 (Cape Girardeau), then go east on William Street / Route K.

From Illinois
Take Highway 146 to Highway 74 towards Cape Girardeau. Turn right onto Mt. Auburn Road. Turn right on William Street.

Does Saint Francis charge for parking?

No. Free parking is available for patients and visitors in designated areas near each building on the Medical Center campus. If desired, a Public Safety Officer will escort you to your vehicle.

Do local hotels offer discounts to family members of Saint Francis patients?

Can I access my patient record online?

Yes, medical records are available electronically through MyChart. Physical copies of records are also available – you may fill out the “Authorization for Disclosure” form prior to visiting the Medical Center to expedite the process.

Is there an online listing of Saint Francis-related upcoming events?

Upcoming events are listed on our online events calendar.

Where can I find more information about providers at Saint Francis?

Please visit our online provider directory.

Is there a fitness center at the Medical Center?

Fitness Plus at Saint Francis Medical Center, Entrance 8, offers highly-trained exercise specialists, personal trainers, group exercise/aquatic instructors, dietitian, state-of-the-art equipment, amenities and resources. For those near the Dexter area, Fitness Plus Dexter is also available.

Does Saint Francis offer financial assistance?

Saint Francis Healthcare System provides very good care to all patients, even if they cannot pay. If you cannot pay your medical bill(s), Saint Francis offers various options under our Financial Assistance Program.

What insurance does Saint Francis accept?

Can I request an estimate for an upcoming procedure?

Can I pay my bill online?

You can pay your bill online through MyChart.

Where can I learn more about career opportunities at Saint Francis?

Please visit our Careers site.

How can I contact Saint Francis?

Please call 573-331-3000 or you can send an email through our Contact form.

Does Saint Francis offer language assistance?

Where can I learn more about Saint Francis Healthcare System?

Please visit the Our Ministry page to learn more about Saint Francis Healthcare System, our Mission, Vision, Values and more.